Returns & Cancellations
For orders placed by customers through www.tidal-links.com: last updated on 8th September 2026.
Trade and wholesale orders are covered by the terms on your invoice or sales order confirmation, not by this page.
Changed your mind:
You have 14 days from the day you receive your order to tell us you want to cancel. You do not need to give us a reason.
Once you have told us, you have a further 14 days to send the goods back.
To cancel, email info@tidal-links.com with your order number. A clear statement is all we need.
What we refund - The price you paid for the goods, plus the standard delivery charge you paid for them. If you chose an upgraded or express delivery, we refund the standard rate rather than the premium.
What you pay - the cost of returning the goods to us. We recommend a tracked service - the goods are your responsibility until they reach us.
Condition - you are welcome to unwrap and inspect what you have bought, in the same way you would handle it in a shop. If the goods come back showing more wear than that, we may reduce the refund to reflect the loss in value.
When you get your money back - within 14 days of us receiving the goods back, or of you giving us proof of postage, whichever is sooner. We refund to the payment method you used.
If something is wrong with your order:
This is separate from changing your mind. If what you receive is faulty, damaged, not what you ordered, or not as described:
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Within 30 days of delivery - you can reject it and have a full refund, including delivery costs both ways.
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After 30 days - we will repair or replace it. If that is not possible, or does not put the problem right, you can have a refund or a price reduction.
We cover return postage on faulty items. Email info@tidal-links.com with your order number and a photograph of the problem and we will arrange it.
Ordinary wear from use is not a fault. Our products are made to be used on a golf course.
Delivery problems:
If your order has not arrived within 30 days of purchase, or by the date we agreed, tell us and we will either resend it or refund you. Goods are our responsibility until they are delivered to you.
How to send something back:
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Email info@tidal-links.com with your order number and whether you are cancelling or reporting a fault.
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We will confirm and give you the return address.
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Pack the goods so they arrive in the condition they left in, and include your order number.
Anything else:
If you are not happy with how we have handled a return, email support@tidal-links.com and we will look into this further.
Nothing on this page affects your statutory rights.